SPA POLICY
CANCELLATION & NO SHOW POLICY
Missed appointments and last-minute cancellations can be detrimental to our business. Filling those time slots is challenging and causes frustration for clients eagerly awaiting service but unable to make it at short notice. We kindly request your consideration and mindfulness towards our technicians' schedules and the needs of other clients.
If you need to cancel or reschedule, please do so at least 48 hours before your appointment.
In the event you do miss a scheduled appointment, the following terms and conditions will apply:
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Failure to cancel or attend your appointment is considered a "No Show." A cancellation that occurs within 24 hours of the appointment is a “Late Cancellation.”
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After a no show or late cancellation:
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For all services under $50, 100% of the service fee will be charged.
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For all services over $50, $25 will be charged for the first policy violation, a 50% service fee will be charged for the second policy violation, and a 100% service fee will be charged for the third and all subsequent policy violations.
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Since microblading is a lengthy process that spans two sessions, clients are required to pay $100 of the total service fee as a deposit. For late cancellations, a fee equivalent to 50% of the scheduled service fee will still apply.
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Appointments booked within the 24-hour period are still subject to the cancellation policy.
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As a courtesy, appointment reminders are sent 48 hours in advance via SMS and email to the contact details provided during booking. Failure to respond and confirm your appointment may result in your time slot being allocated to another client.
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In case of late arrival, the total price of the scheduled service(s) will be charged, even if there is insufficient time to complete them.
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Those with multiple instances of no-shows or last-minute cancellations may lose their booking privileges.
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Applicable taxes will be retained and remitted. There are no exceptions.
We understand that life happens. Please just communicate with us as soon as you can if unforeseen circumstances or a sudden emergency prevents you from making your scheduled appointment time. It is your responsibility to inform us promptly of any schedule changes. We’ll do our best to accommodate you.
REFUND POLICY
There are no refunds. If there is an issue with the service, please contact us directly and we will do our best to improve the experience for you.
We appreciate your understanding!
LASH SERVICE POLICY
In addition to our general cancellation policy, for our lash services, we kindly request a minimum of 48 hours' notice for any changes or cancellations to lash sessions. Failure to provide the required notice will result in a 50% fee applied to the missed session.
ZERO TOLERANCE POLICY
At Bella Brows & Spa we have a zero-tolerance policy for discrimination of any kind, harassment, violence, intimidation, threats, and general disruptive behavior. We are an all-inclusive business, providing services for all races, gender expressions, sexes, sexual preferences, religions, and abilities. We strive to constantly maintain a positive, respectful, and welcoming environment for all clients and staff. Bella Brows & Spa has the right to refuse any client who violates the above policy at any time via any means of communication.
LASH SERVICE POLICY
ZERO TOLERANCE POLICY
In addition to our general cancellation policy, for our lash services, we kindly request a minimum of 48 hours' notice for any changes or cancellations to lash sessions. Failure to provide the required notice will result in a 50% fee applied to the missed session.
At Bella Brows & Spa we have a zero-tolerance policy for discrimination of any kind, harassment, violence, intimidation, threats, and general disruptive behavior. We are an all-inclusive business, providing services for all races, gender expressions, sexes, sexual preferences, religions, and abilities. We strive to constantly maintain a positive, respectful, and welcoming environment for all clients and staff. Bella Brows & Spa has the right to refuse any client who violates the above policy at any time via any means of communication.